In this practical guide, we explore:

• Structuring conversations using the SAID Model 
• Why unresolved issues carry a cost   
• How to get started with courageous conversations
• Ten practical steps for leaders 

Courageous conversations strengthen relationships rather than strain them.

Why are courageous conversations so hard?

Courageous conversations force us to confront what we instinctively try to avoid: fear, uncertainty and emotional discomfort.

In the workplace, it often feels safer to stay silent, delay feedback or hope an issue resolves itself. But beneath that hesitation is a powerful, unconscious response that holds many of us back.

Fear looms large. We worry about damaging relationships, triggering conflict or saying the wrong thing. As a result, we procrastinate or withdraw, telling ourselves it’s not the right time. 

Yet these moments, uncomfortable as they are, offer powerful opportunities to build self-awareness, deepen our understanding of others and gain mastery over our emotions and behaviour.

A lack of experience and skill also plays a significant role. Many people have never been taught how to navigate emotionally charged conversations well.